General Terms & Conditions

TERMS AND CONDITIONS

Effective as of:  May 24, 2018

Last modified: December 1, 2020

TERMS OF USE OF WEB SITE

EarlyHealth Group, registered E H G Drug Store LLC (“Earlyhealth”), and its subsidiaries and affiliates maintain this early-health.com web site (this “Web Site”) and related websites that refer to these Terms and Conditions of Use (“Terms of Use”) as a service to its customers and prospective customers. These Terms of Use constitute an agreement between you and Earlyhealth are sometimes referred to herein as “this Agreement”. The terms “we”, “us”, and “our” refer to EarlyHealth, and the terms “you” or “yours” refers to you, as user of this Web Site. If you do not wish to be bound by these Terms of Use, you should not access or use this Web Site and you must terminate your use immediately. Proceeding to use this Web Site indicates your acknowledgment you have read and accepted the terms written in this Agreement. You also represent that you are at least 18 years of age and possess the legal capacity to enter into this Agreement. You may print a copy of these Terms of Use for your records at any time by using the “print” function on your Internet browser.

TERMS AND CONDITIONS OF SALE

Thank you for your interest in purchasing our products. We value your business and our goal is to make your purchasing experience as smooth as possible. If you have any questions about our quotation or ordering process, please contact your account manager. Unless otherwise expressly agreed in writing, your purchase of products are subject to the following terms and conditions: 

1. Agreement Terms 

1.1. General Terms

1.1.1. General Terms. These terms and conditions (“Terms”), our quotation (if any) and  Supplementary Terms, if any, comprise the agreement (“Agreement”) between you and

 E H G Drug Store LLC. Unless your order is subject to a valid, written, executed  agreement between you and E H G Drug Store LLC or any of the EarlyHealth Group , in  which case such agreement applies, you agree to accept and be bound by the Agreement  by ordering products on sales documents that reference these Terms. This Agreement is  the complete and exclusive contract between us with respect to your purchase of the  products.

1.1.2. Supplementary Terms. Some of our products are subject to additional software  licenses, limited use label licenses or other written contract terms that you will not find  here (“Supplementary Terms”). You will find any Supplementary Terms that apply to  your purchase in our quotation to you in literature that accompanies the product. You can  also obtain copies from your account manager.

1.1.3. Terms Conflict. If any conditions within the Agreement documents conflict with  each other, we will give them the following priority: (a) the quotation; (b) any applicable  Supplementary Terms; and (c) finally these Terms. We expressly reject any different  terms or provisions contained in any document you provide, and if the terms and  conditions in this Agreement differ from the terms of your offer, this Agreement will  serve as the governing terms for our contract.

1.1.4. When Agreement takes Effect. The Agreement between us is created when you  receive email confirmation that we have accepted your order. 

2. Price

2.1. Determining Price. We may change our prices at any time without notice. Prices we  quote you are valid for 15 days, unless we state otherwise in writing. If no price has been  specified or quoted to you, the price will be the product price in effect at the time we  accept your order.

2.2. Taxes and Fees. Our product prices do not include any taxes, duties, levies or other  government fees that may apply to your order. If they apply, it will be your responsibility  to pay them. If we pay them, we will add them to your invoice. If you claim any  exemption, you must provide a valid, signed certificate or letter of exemption for each  respective jurisdiction. 

2.3. Freight Policy. You are responsible for standard delivery and handling charges, if  applicable, and our product prices do not include such charges unless expressly stated. If  we pay such charges, we will also add these to your invoice.

3. Cancellation and Changes. Once you have placed your order, you cannot cancel or change it without our written consent.

4. Payment Terms. We will issue a Proforma Invoice for the product price and all other charges for your requested order. Payment is due in full, in advance prior to processing the order; unless we have agreed otherwise in writing. Each order is a separate transaction, and you may not off-set payments, including from one order against another. You will make all payments in the currency specified in our invoice to you. 

5. Delivery 

5.1. Terms. If we are invoicing for shipping products to the destination you specify in  your order, CPT Incoterms 2010; unless otherwise specified on our commercial  documents. By agreeing to these Terms, that we may make partial shipments and invoice  each shipment separately. 

5.2. Delivery time. Our shipping dates are approximate only, and we will not be liable  for any loss or damages resulting from any delay in delivery or cancellations. You may  not refuse delivery or otherwise be relieved of any obligations as the result of such delay.  If our delivery of a product to you is delayed due to any cause within your control, we  will place the delayed products in storage at your risk and expense. 

5.3. Damage. You must report any shipping damage within 48 hours of  taking receipt  of the products. After 48 hours, products are deemed to have been received in good  condition. 

5.4. Insurance. Should you renounce or opt out of EarlyHealth’s transport insurance,  you confirm to have a valid transport insurance policy covering any damage and loss on  the value of the products. 

5.5. Data loggers. You will not hold EarlyHealth responsible or liable for data logger(s)  malfunctioning or wrongly programmed whereby the logging information is incomplete  or unavailable. 

5.6. Stocking issue. In the event of delays, stock storages, or cancellation by the  Supplier, you accept any partial stock already collected. 

6. Risk of Loss and Title. Excluding software incorporated within or forming part of a product, which we or our licensors continue to own, title to and risk of loss of the products will pass to you when we load them onto the commercial carrier at our facility.

7. Returns/Refunds. We do not accept return of products or refunds once you have placed your order.  Exceptions can be made for products shipped in error (example: wrong product, strength, expiry) however, the Quality team must pre-authorize the returns. If you do not contact us within this five day period, we will deem the product to be accepted correctly and in good condition.

8. Warranties

8.1. Third Party Products. We do not support or make any warranties about products  manufactured or supplied by third parties that you purchase through any of our sales  channels. When you buy a third party product, you must look directly to the relevant  third-party manufacturer for product support, warranties, and to make warranty claims.

9. Limitations and Exclusions of Liability(A) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, MULTIPLE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO ALL COSTS OF COVER, LOST PROFITS, LOST DATA, LOSS OF BUSINESS, LOSS OF GOODWILL OR LOSS OF REVENUE) THAT YOU MIGHT INCUR UNDER THE AGREEMENT, OR THAT MAY ARISE FROM OR IN CONNECTION WITH OUR PRODUCTS OR SERVICES, EVEN IF WE HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. (B) IN ADDITION, OUR MAXIMUM AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT, OR ANY PRODUCT UNIT OR SERVICE, IS LIMITED TO 100% OF THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT PURCHASED THAT GAVE RISE TO THE LIABILITY.

10. Export Restrictions. You acknowledge that each product and any related software and technology, including technical information we supply you, including those contained in product documents (collectively “Items”), is subject to U.S., EU and local government export controls. 

11. Miscellaneous. 

11.1. No Assignment. You may not delegate any duties nor assign any rights or claims  hereunder without our prior written consent, and any such attempted delegation or  assignment will be void.

11.2. Governing Law. The parties submit exclusively all their disputes arising out of or  in connection with this agreement to UAE law and to be heard in front of one arbitrary  judge at Dubai International Arbitration Centre (DIAC). Decision by the arbitrary judge  will be deemed final and legally bidding upon the parties and upheld by UAE judiciary  court.

11.3. Uncontrollable Circumstances. We will not be responsible or liable for failing to  perform our obligations under the Agreement to the extent caused by circumstances  beyond our reasonable control.

11.4. Waiver; Invalidity. Our failure to exercise any rights under the Agreement is not a  waiver of our rights to damages for your breach of contract and is not a waiver of any  subsequent breach. If any provision or part of the Agreement is found by any court of  competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceable  will not affect the other provisions of the Agreement. No person other than you or us will  have any rights under the Agreement.

11.5. Headings. Headings are for convenience only and shall not be used in the  interpretation of these Terms.

11.6. Confidentiality. You agree to keep confidential any non-public technical  information, commercial information (including prices, without limitation) or instructions  (including sequences) received from us as a result of discussions, negotiations and other  communications between us in relation to our products or services.

11.7. Requirement to Reduce to Writing. No waiver, consent, modification, amendment  or changes to the terms of the Agreement will be binding unless in writing and signed by  both of us. Our failure to object to terms contained in any subsequent communication  from you will not be a waiver or modification of our Agreement. 

11.8. Severability. Any provision of the Agreement which is prohibited or which is held  to be void or unenforceable shall be ineffective only to the extent of such prohibition or  unenforceable without invalidating the remaining provisions hereof. 

Contact Information

EarlyHealth welcomes any questions and/or comments regarding this policy. If you believe that EarlyHealth has not adhered to this policy, please contact EarlyHealth at: 

E H G Drug Store LLC

S11, Building Q05, France Cluster

Dubai International City

Dubai 

United Arab Emirates

Registration number:  914039                                                

Email address: privacy@early-health.com